What is Remote Access like at JMU?
For most of what you may access for your daily operation at JMU, you may connect through your home internet service and use your JMU-owned computer. Simply navigate to the services you need to use via the browser and log in with your JMU eID and password. Some Common systems include:
Do I actually need to request remote access?
If you use a JMU-owned Windows computer, you may already have the access you need without the VPN. JMU-managed Windows computers have a technology called Direct Access that allows them to connect to file shares and many other JMU systems without using the VPN. Mac computers do not have Direct Access and commonly do require the VPN for remote access. If you are unsure whether to request remote access, please contact the IT Help Desk to discuss your needs.
How do I need to do to re-request my remote access?
To request remote access, please perform the following steps:
Note that some access requires both an SSLVPN request and corresponding VDI request to allow full access.
Can I request remote access for another person?
Yes, however, there must be a separate request for each person, as these are recorded for Audit requirements. On the request form, the “Submission is For” fields should reflect the person for whom remote access is being requested, and the “Supervisor eID” field should contain that person’s supervisor (or sponsor, for affiliates).
What if I no longer require remote access via the VPN?
If you no longer require access via the VPN, then you do not need to do anything.
How long does it take to complete a Remote Access Request?
If you submitted your request for remote access, be aware your request can take approximately 2-3 business days to complete, depending on several factors. These can include:
Please note that you can always check the status of your pending request through the IT Service Portal, as well as confirm any pending Approvals you may have.
What if I still have questions or need help?
For adidtional information, you can read through JMU's Working Remotely, found on our Computing Support page. For addtitional questions or if you require assistance, please submit a ticket through the IT Service Portal or reach out to the IT Help Desk at (540)568-3555.
