Details
If you are unable to log in to JMU systems, your account may be locked. You can attempt to unlock it yourself:
- In a web browser, go to mylogin.jmu.edu.
- Click Unlock account?
- Enter your JMU eID and select Get a push notification
- Once approved, enter your password to verify your identity
Once complete, you will be signed in, and your account will be unlocked.
If you continue to be unable to log in to JMU systems, your account might be locked due to excessive failed attempts. This is often caused by one of your devices continually trying to log into JMU systems with your old password. Please attempt to update your password everywhere it is saved (in your settings, in your JMU-Official-Wireless network configuration, in your email applications, etc.) on all of your devices. It may also be helpful to restart your devices. After a period of time, your account will unlock automatically if there are no further failed login attempts. If you are unable to identify a device or application that is causing a lockout, contact the IT Help Desk at 540-568-3555 or helpdesk@jmu.edu.
Enrolling in Okta for the First Time Using a Smartphone (Okta Verify)
Symptoms
- I changed my password but I cannot log into any JMU system.
- When I visit mylogin.jmu.edu, I get a message that I'm locked out.