I Cannot Sign In After a Recent Password Change

If you are unable to sign in to JMU systems, your account may be locked. You can attempt to unlock it yourself:

1. In a web browser, go to Mylogin.jmu.edu.
2. Click Unlock account?
3. Enter your JMU eID and select Get a push notification.
4. Once approved, enter your password to verify your identity.

Once complete, you will be signed in, and your account will be unlocked.

If you are still unable to log in to JMU systems, your account might be locked due to excessive failed attempts. This is often caused by:

• One of your devices continually trying to log into JMU systems with your old password.
  • Please attempt to update your JMU eID password everywhere it is saved on all of your devices. Then, restart your devices.
    • Password managers
      • Google Chrome password manager
      • FireFox password manager
      • Microsoft Edge password manager
      • Saved Passwords on Mac and iPhone
    • In your JMU-Official-Wireless network configuration.
    • Email applications (e.j. Microsoft Outlook, Apple Mail)

After a period of time, your account will unlock automatically if there are no further failed login attempts. If you are unable to identify a device or application that is causing a lockout, contact the IT Help Desk at (540) 568-3555.

• I changed my password but I cannot log into any JMU system.
• When I visit mylogin.jmu.edu, I get a message that I'm locked out.