JMU eID Information for Applicants

What is my JMU eID?

Your JMU eID is a random combination of letters and numbers (an immutable identity). An example of this would be "ax23dy." Your eID would have been included in your Activation email. If you are unable to remember your eID, or cannot locate your eID, please contact the JMU IT Help Desk, where we can assist directly.  

My Activation link expired. How can I receive a new one?

Your Activation email for your eID is active for seven days. If you miss the 7-day enrollment window, no problem! When you click the activation link in your email, Okta will ask you to request a new link. Simply follow the verification processed listed by prompts, and a replacement activation email should arrive shortly.

How do I change my JMU eID Password?

To change your password, follow the instructions found here. If you are unable to update your password or have issues setting a new password, please contact the IT Help Desk, where we can assist directly. 

How can I check my Application Status?

Once you have activated your eID, you will be able to go to your Okta Dashboard (also known as MyLogin) and click on the MyMadison Tile. In here, you will select the Applicant Tab, where information regarding your Application status will be displayed.

My Application shows Incomplete.

If you have any questions regarding missing or incomplete information for your application to James Madison University, contact the Office of Admissions via email (admissions@jmu.edu) or phone at (540) 568-5681.

Do I need to set up Okta Verify?

While it is not required as an Applicant, JMU encourages everyone to enroll at least two devices into Okta Verify to ensure they have multiple ways to access their account, and to have access to self-help. Information on how to enroll a mobile device into Okta Verify can be found here.

I never received an Activation Email.

Once you have submitted your application to JMU, you will soon receive an email to activate your JMU eID. Occasionally however, the Activation email may be delayed in being sent. This could happen for a few reasons:

• You recently applied, and your account has not been created yet (be aware that you will receive an email confirming that your application has been received, but this does not mean your account is ready to be activated, as this can take 3-5 Business days depending on the time of the year and volume)
  • Note: if you are waiting for an activation email during peak Admissions season, there can be an extended delay of account creation that can reach 5-7 Business days. If you are receiving emails from Admissions in regards to activating your account however, you can be assured that your application was accepted.
• The use of a high school or international email address on the initial admissions application, which due to the provider's email security may be blocking our emails from being delivered.
• Emails from JMU have been sent to your Spam or Junk Folder.
• The email provided on the admissions application was misspelled or is no longer accessible.

If you believe that your email on your admissions application may be incorrect or need to be changed, you will need to reach out to the Undergraduate Admissions office by emailing applicationprocessing@jmu.edu to have the email address changed to an alternate email address. Once the information has been updated and you have received confirmation from Admissions, you can contact the IT Help Desk to assist in receiving a new activation link (this process may take 24-48 hours, depending on the time of year).

If you have confirmed on your admissions application that your email is correct, and that you have not seen emails in any of your email Folders, you are free to reach out to the IT Help Desk where we can confirm and assist in determining if your account is active and provide assistance in activating your account. Prior to doing so, please confirm the email account that was provided on the JMU application is correct and accessible to you.

When I attempt to activate my eID, I receive an error while going through the activation process.

1. You are attempting to Activate on a Mobile device, Chromebook, or Tablet.
   1. Due to the specific requirements that are needed to ffinalize account and password creation, you will not be able to complete account activation on a mobile device, Chromebook, or tablet, and must complete the required steps on a Windows or Mac computer.
2. You are attempting to Activate while not on a personally managed network or device.
   1. The recommended process is to attempt activation while on a personally-owned and managed Windows or Mac computer, while on a personally managed network.
   2. Most devices and networks managed by schools or businesses will block access to our activation portal, and will cuse the error screen to display.
3. Your browser is holding on to old information.
   1. Occasionally, when attempting to log in and activate your account with a new activation link, your browser will try and log in with old information or pre-fill information from the previous attempt. To adjust for that, it would be best-served to Clear your Browser's Cache and History prior to using a new Activation link.

• Activate my JMU eID
• New Activation email
• I keep getting an error when I go to activate.
• Do I need Okta Verify?
• Change my eID password