How to Add or Remove an Okta Device

Note: The steps below are only if you have an addtional device previously enrolled in Okta. If you do not have an alternative option, you will need to reach out to the Help Desk directly for additional assistance. 

To Add a Device:

1. In a web browser, visit mylogin.jmu.edu.
2. Sign in using your eID and password, and complete authentication using your preferred method (Okta Verify, Yubikey, etc.).
3. Click the button/drop-down at the top-right of the page with your name and MyLogin.
4. In the menu that appears, click My Settings. You may be asked to verify your identity again.
5. Click the Manage Security Methods button.
6. Do one of the following:
   1. To add a phone/tablet running the Okta Verify app, click the Set up another button next to Okta Verify.
   2. To add a Yubikey or similar USB authenticator, click the Set up another button next to Security Key or Biometric Authenticator.
7. You will be prompted to confirm your identity again.
8. Once verified, follow the on-screen instructions to enroll your chosen device.

To Remove a Device:

1. In a web browser, visit mylogin.jmu.edu.
2. Sign in using your eID and password, and complete authentication using your preferred method (Okta Verify, Yubikey, etc.).
3. Click the button/drop-down at the top-right of the page with your name and MyLogin.
4. In the menu that appears, click My Settings. You may be asked to verify your identity again.
5. Click the Manage Security Methods button.
6. Locate the specific device you wish to remove and click the Remove button next to it. Be careful to remove the correct device. Enrollment dates and last used dates are shown to help with your choice. Mobile devices may show a generic name unless you have named your device in its settings.
7. When asked if you are sure, confirm that you are sure by clicking Yes.
8. You will be prompted to confirm your identity again.
9. When you return to the Security Methods page, the removed device should no longer appear.

• I got a new phone.
• I purchased a Yubikey.
• How do I add my Yubikey?
• How do I add my new phone?
• How do I remove my old Phone?