Cannot Sign into Office 365 Applications with my Yubikey on Mac

Details

When attempting to use a Yubikey to authenticate with Okta for Microsoft applications (Outlook, Teams, Excel, etc.) you receive an error saying "The operation either timed or was not allowed". This is an issue between Microsoft and Okta. 

 

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The current work around is to use Office 365 through a web browser by first signing into mylogin.jmu.edu and then accessing the desired application.

The other alternative would be to enroll in Okta using a Phone or iPad/tablet using the steps here.

Symptoms

  • Unable to use Yubikey to sign into outlook email
  • Unable to use Yubikey to sign into Teams
  • Yubikey is not working on Mac

Solution Properties

Keywords
okta yubikey mac office microsoft 365 TDX
Solution ID
250326091912527
Last Modified Date
09/04/2025 11:28:42 AM
Taxonomy
  • Accounts and Access > Okta
Collections
  • External Collection
  • Faculty and Staff Content
  • Student Content
Views
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