Details
When attempting to use a Yubikey to authenticate with Okta for Microsoft applications (Outlook, Teams, Excel, etc.) you receive an error saying "The operation either timed or was not allowed". This is an issue between Microsoft and Okta.
The current work around is to use Office 365 through a web browser by first signing into mylogin.jmu.edu and then accessing the desired application.
The other alternative would be to enroll in Okta using a Phone or iPad/tablet using the steps here.
Symptoms
- Unable to use Yubikey to sign into outlook email
- Unable to use Yubikey to sign into Teams
- Yubikey is not working on Mac