Details
If you requested a new Okta activation link but did not receive one, or your Okta activation link directs you to an error page, you can try the following to activate your account:
- Visit mylogin.jmu.edu in a web browser.
- Sign in with your JMU eID (not your full email address) and password.
- Complete the steps to enroll in Okta using a mobile device or Yubikey.
The steps above typically work only for people whose JMU eID was created before March 2025. If you are new to JMU, your activation link has expired, and you are unable to request/receive a new link, you must contact the IT Help Desk.
Symptoms
- I did not receive an Okta activation link.
- Okta link returns a 403 forbidden error.
- I requested a new Okta activation link but did not receive one.