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I am not Receiving Okta Verify Push Notifications on iPhone

Updated 09/04/2025 11:24:17 AM
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Details

If the device in question receives the "are you signing in" page while the Okta Verify app is open, but is not receiving notifications of any kind, follow the steps below.

  1. Verify the device is up to date with iOS updates.
  2. Delete the Okta Verify app from the iPhone and then reinstall it from the Apple App Store
  3. Open the Okta Verify App, and select Get Started
    1. Select Next
    2. Select Add Account
    3. Select Organization
    4. Select Skip
    5. Select No, Sign in Instead
    6. Enter the Organization's Sign-in URL: "jmu" and select Next
      1. An Okta sign-in page should appear. Put in your JMU eID and Password
  4. Once reconnected, confirm that you wish to receive Push Notifications and it is encouraged that you do not select Face ID or Passcode Confirmation.
  5. When completed, test signing in to mylogin.jmu.edu

Symptoms

I don't see the Notifications for Okta Verifiy

Why aren't my Banners appearing for Okta verify

Keywords: iPhone Okta verify push notification banner Apple TDX

Call The IT Help Desk

Call 540-568-3555

Related Solutions

  • I Forgot My JMU eID Password/My Password has Expired
  • Enrolling in Okta for the First Time Using a Smartphone (Okta Verify)
  • How to Add or Remove an Okta Device
  • Common Questions After Okta Go-Live
  • Unable to sign into JMU Email with Okta on iOS devices
Solution ID
250313151341437
Last Modified Date
09/04/2025 11:24:17 AM
Taxonomy
  • Accounts and Access > Okta
Collections
  • External Collection
  • Faculty and Staff Content
  • Student Content

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