"Couldn’t verify your identity E0000001" when Loading Okta Verify on iPhone

Details

This article is for:
  • users having issues enrolling Multifactor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA
  • users getting the below error on an iPhone device:
Couldn't verify your identity Operation Failed - E0000001
 
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Cause

Cached network settings not flushing for new MFA setup

Solution
  1. Go to iPhone Settings.
  2. Tap on General > Transfer or Reset iPhone.
  3. Tap on Reset.
  4. Reset Location & Privacy > Enter lock screen passcode.
  5. Return to Transfer or Reset iPhone > Reset > Reset Network Settings > Enter lock screen passcode.
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  1. The phone will reboot once confirmed.
  2. Once the phone is rebooted fully, retry the steps to setup Okta Verify.

Symptoms

  • Unable to active Okta Verify
  • Operation Failed - E0000001
  • Couldn't verify your Identity 

Solution Properties

Keywords
error okta iphone E0000001 operation-failed Verify iOS TDX
Solution ID
250313101838213
Last Modified Date
09/04/2025 10:13:08 AM
Taxonomy
  • Accounts and Access > Okta
Collections
  • External Collection
  • Faculty and Staff Content
  • Student Content
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