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How to Install and Connect to GlobalProtect

Updated 04/04/2025 01:03:53 PM
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Download and Installation

JMU-Owned Devices will have GlobalProtect automatically available through JMU's Software Center (on Dell devices) or JMU Self Service (on Apple Devices). If you need to install GlobalProtect on a personal device however, follow the instructions below. 

Installing GlobalProtect for Windows or macOS

  1. Navigate to https://gp.jmu.edu in a web browser and log in with your JMU eID and password, and complete the MFA verification request.
  2. Click GlobalProtect Agent 

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  1. Click the appropriate download link for GlobalProtect VPN for Windows 32 bit, Windows 64 bit, or Mac. If you run Windows and are unsure whether to choose 32 or 64 bit, try 64 bit first. The installation file will be loaded to your computers download folder. 
  2. Run the installer, and follow the prompts.
    1. If prompted during installation to provide admin credentials to complete installation, enter the credentials of a user with administrative rights to the computer to proceed
  3. After the installer has finished, hit Close to complete the installation.

Additional information and detailed instructions from Palo Alto can be found below:

  • Instructions for Windows
  • Instructions for Mac
Connecting with Windows or macOS
  • Once installed, the GlobalProtect icon (a Globe) will appear in the menu bar at the top of your screen on macOS and the bottom on Windows
  • In the Portal address textbox type gp.jmu.edu then click Connect.

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  • You will be moved to an Okta Login page. Sign in using your JMU eID and Password, and complete the MFA verification request.
  • A pop-up window will display that reads "Connecting...". Once you are connected, it will read Connected.
  • When finished, locate and click the GlobalProtect icon, click the three-lined icon from the right-hand side of the connection window, then click Disconnect.

Symptoms

  • How do I set up and Connect to GlobalProtect
  • Where do I install GlobalProtect
Keywords: VPN Client Global Protect GlobalProtect Remote Access Off Campus

Call The IT Help Desk

Call 540-568-3555
Solution ID
241205140417860
Last Modified Date
04/04/2025 01:03:53 PM
Taxonomy
  • Internet and Network > VPN Access
Collections
  • External Collection
  • Faculty and Staff Content
  • Student Content

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