Details
Download and Installation
JMU-Owned Devices will have GlobalProtect automatically available through JMU's Software Center (on Dell devices) or JMU Self Service (on Apple Devices). If you need to install GlobalProtect on a personal device however, follow the instructions below.
Installing GlobalProtect for Windows or macOS
- Navigate to https://gp.jmu.edu in a web browser and log in with your JMU eID and password. Quickly afterward, approve the Duo push that is sent automatically.
- Click GlobalProtect Agent
- Click the appropriate download link for GlobalProtect VPN for Windows 32 bit, Windows 64 bit, or Mac. If you run Windows and are unsure whether to choose 32 or 64 bit, try 64 bit first. The installation file will be loaded to your computers download folder.
- Run the installer, and follow the prompts.
- If prompted during installation to provide admin credentials to complete installation, enter the credentials of a user with administrative rights to the computer to proceed
- If prompted during installation to provide admin credentials to complete installation, enter the credentials of a user with administrative rights to the computer to proceed
- After the installer has finished, hit Close to complete the installation.
Additional information and detailed instructions from Palo Alto can be found below:
Connecting with Windows or macOS
- Once installed, the GlobalProtect icon (a Globe) will appear in the menu bar at the top of your screen on macOS and the bottom on Windows
- In the Portal address textbox type gp.jmu.edu then click Connect.
- Enter your your JMU eID and Password, then click Connect.
- Verify with Duo:
- By default, GlobalProtect will send you a Push Notification to your Mobile Device (GlobalProtect may not indicate it is sending a Duo Prompt, so be sure you are looking at your device for Prompt).
- If you wish to use your Duo Token you will login with your eID and password, followed by a comma and the code:
- ex. password,1234567
- If you wish to use SMS Text Codes you will login with your eID and password, followed by a comma and SMS (password,SMS). You will get an authentication failed error. After receiving the SMS text codes, type in your password comma the first code you received (password,1234567)
- If you wish to use your Yubikey, you will login with your eID and password, followed simply by a comma:
- ex. password,
- If you wish to use your Duo Token you will login with your eID and password, followed by a comma and the code:
- By default, GlobalProtect will send you a Push Notification to your Mobile Device (GlobalProtect may not indicate it is sending a Duo Prompt, so be sure you are looking at your device for Prompt).
Note: At this time, the USB-C Yubikeys will NOT be registered when logging in. This is to be corrected in the coming weeks.
- A pop-up window will display that reads "Connecting...". Once you are connected, it will read Connected.
- When finished, locate and click the GlobalProtect icon, click the three-lined icon from the right-hand side of the connection window, then click Disconnect.
Symptoms
- How do I set up and Connect to GlobalProtect
- Where do I install GlobalProtect