Details
Anyone at JMU with a legacy eID (a name-based eID issued prior to March 17, 2025) may request a new eID. If your eID was assigned after March 17, 2025, you have an immutable eID that cannot be changed.
Before requesting a new eID, be aware of the following:
- If you request an eID change, you will receive a new immutable (permanent) eID to replace your current eID. Once you receive an immutable eID, you cannot change your eID again, and the process cannot be reversed.
- Your new eID will consist of a series of letters and numbers that are generated randomly (e.g., a4g99b). You cannot choose your new eID, and it is not based on your name or any other personal information.
- Your eID is always the first part of your JMU email address. If your eID is a4g99b, then your JMU email is a4g99b@jmu.edu (employee) or a4g99b@dukes.jmu.edu (student). Therefore, if you change your eID, your email address must also change.
- A request to change an eID is separate from any request to change your legal name; JMU no longer requires a legal name change to facilitate an eID change.
To submit a request for a new eID, complete the following:
- In a web browser, go to its.jmu.edu, the IT Service Portal.
- Click the Log In button and log in (use your current eID and password, and complete any additional Okta steps).
- Click Request Help.
- Click Accounts & Access.
- Click JMU eID and Access Management (Management may be abbreviated Man...)
- Click Request to Change Legacy eID.
- Complete the form and click the Submit button.
Symptoms
- I want to change my eID.
- I don't like my new eID, can I change it back?
- How to change my eID.