Error 2216 trying to log into Zoom from Canvas link

When you receive this error, this can typically be due to your Zoom license being tied to the incorrect account. For example, if you are a Student, but also hold a Wage role within the University.

To correct for this:

1. Open a web browser to https://jmu-edu.zoom.us
2. Sign in with your JMU eID, password and authenticate with multi-factor authentication
3. Once there, up at the top-right, select your user icon and confirm which email account is currently signed in.

If your Dukes email account is currently set as the primary, please let the IT Help Desk know, so that we can assist further by adjusting your profile information.

• Warning The instructor's email(eID@jmu.edu or eID@dukes.jmu.edu) is invalid(2216).
• Error Code 2216 - INT_ed815db9457d780e.