Details
For Microsoft Word
- Close Microsoft Word
- At the top of your screen, click Go
- Select Go to Folder
- Navigate to:
- ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word
- Delete the linkCreation.dotm file
- Reopen Word and go to:
- Tools
- Addins
- Uncheck and delete the linkCreation.dotm add-in if it reappears
- Close and reopen Word to verify the issue is resolved
For Microsoft Powerpoint
- Close Microsoft Powerpoint
- At the top of your screen, click Go
- Select Go to Folder
- Navigate to:
- ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Powerpoint
- Delete the SaveAsAdobePDF.ppam file
- Close and reopen PowerPoint to verify the issue is resolved
For Microsoft Excel
- Close Microsoft Excel
- At the top of your screen, click Go
- Select Go to Folder
- Navigate to:
- ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Excel
- Delete the SaveAsAdobePDF.xml file
- Close and reopen Excel to verify the issue is resolved
Symptoms
- Word documents not opening properly on Mac. When attempting to open a Word file or a Word attachment from an email get a "Run-time error 53"
- I receive a Run-time error when opening Powerpoint
- I get a Run-time error when opening Excel
