Details
Once you have submitted your application to JMU, you will soon receive an email to activate your JMU eID. Occasionally however, the Activation email may be delayed in being sent. This could happen for a few reasons:
- You recently applied, and your account has not been created yet (be aware that you will receive an email confirming that your application has been received, but this does not mean your account is ready to be activated, as this can take 3-5 Business days depending on the time of the year and volume)
- Note: if you are waiting for an activation email during peak Admissions season, there can be an extended delay of account creation that can reach 5-7 Business days. If you are receiving emails from Admissions in regards to activating your account however, you can be assured that your application was accepted.
- The use of a high school or international email address on the initial admissions application, which due to the provider's email security may be blocking our emails from being delivered.
- Emails from JMU have been sent to your Spam or Junk Folder.
- The email provided on the admissions application was misspelled or is no longer accessible.
If you believe that your email on your admissions application may be incorrect or need to be changed, you will need to reach out to the Undergraduate Admissions office by emailing applicationprocessing@jmu.edu to have the email address changed to an alternate email address. Once the information has been updated and you have received confirmation from Admissions, you can contact the IT Help Desk to assist in receiving a new activation link (this process may take 24-48 hours, depending on the time of year).
If you have confirmed on your admissions application that your email is correct, and that you have not seen emails in any of your email Folders, please do one final check by performing a word search for the word Okta. If you still do not see the email titled Welcome to JMU Okta, you are free to reach out to the IT Help Desk where we can confirm and assist in determining if your account is active and provide assistance in activating your account. Prior to doing so, please confirm the email account that was provided on the JMU application is correct and accessible to you.
Symptoms
- I recently applied to JMU but I did not get an Activation email
- I tried to get a new activation link, but I never saw it
- I don't have access to the email on file, how can I change it