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Why is my Account Disabled

Updated 09/19/2025 02:51:32 PM
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Details

Unfortunately, your account is showing as Disabled and as such, you would not be able to access JMU-specific systems. 
 
This may be due to a lapse in contract or a change in role.  For lapses in contract, your access will automatically be restored on the first date of your new contract. If this is done in error or delay, you would want to work with your Supervisor or Sponsor and possibly reach out to Payroll to better determine if there is paperwork that needs to be submitted, missing, or in process.
 
Affiliates will need to reach out to Payroll via workforcemgmt@jmu.edu;  Faculty and staff members can reach out to Payroll via payroll-operations@jmu.edu.

Symptoms

  • Why can I not log into my MyMadison Account?
  • I am unable to check my JMU Email
  • Why can I not change my Password?
Keywords: account disabled faculty staff affiliate TDX

Call The IT Help Desk

Call 540-568-3555

Related Solutions

  • I Forgot My JMU eID Password/My Password has Expired
  • When is my JMU eID Disabled
  • I Received a Suspicious or Spam Email
  • How can an Alumni or Former Student get Transcripts
  • Access to a Disabled Account
Solution ID
240417095337743
Last Modified Date
09/19/2025 02:51:32 PM
Taxonomy
  • Accounts and Access > JMU eID
Collections
  • External Collection
  • Faculty and Staff Content

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